1. Introduction
GetBL.ai ("we", "us", or "our") is operated by Bitmetric. We are committed to protecting the personal information you share with us when using our freight document intelligence API and web application (the "Service"). This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.
2. Information We Collect
- Account information: When you register, we collect your company name, email address, and a hashed version of your password. We never store passwords in plain text.
- API usage data: We log metadata about each API request including timestamps, document type, token counts, and success or error status. We do not store the content of documents you submit.
- Billing information: Payment details are processed and stored by Stripe. We only retain your Stripe customer and subscription identifiers.
- Technical data: We may collect standard web server logs including IP addresses and browser user agents for security and diagnostic purposes.
3. How We Use Your Information
- To provide, operate, and maintain the Service.
- To authenticate your identity and secure your account.
- To enforce usage limits and manage your subscription tier.
- To send transactional emails such as email verification and password reset messages.
- To detect, investigate, and prevent fraudulent or abusive activity.
- To comply with legal obligations.
4. Data Retention
We retain your account information for as long as your account is active. API usage logs are retained for up to 12 months. You may request deletion of your account and associated data at any time by contacting us.
5. Sharing of Information
We do not sell or rent your personal data. We may share information with:
- Stripe — for payment processing.
- Amazon Web Services — for email delivery via SES and infrastructure hosting.
- Anthropic — document content is sent to the Claude API for extraction processing. Please review Anthropic's privacy policy for details on how they handle data.
- Law enforcement or regulators, when required by applicable law.
6. Security
We implement industry-standard security measures including HTTPS encryption, bcrypt password hashing, and API key hashing. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data, or to restrict or object to certain processing. To exercise any of these rights, please contact us at the address below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.
9. Contact
If you have questions about this Privacy Policy, please contact us at support@getbl.ai.